For some of our alliances, we have created separate centers of excellence, enabling a sharper focus on internal competencies and resulting in proactive, best-in-class solutions. The centers of excellence have been established to provide:

• Predictable solution cost and delivery schedules
• Innovative, best-in-class solutions
• A virtual help desk for customers
• Accelerated business benefits
• Testing ground for emerging technologies
• A single point of contact for tool-related competencies
• Development of specific performance metrics
• Central repository of best practices in tool deployment