Technology @ Satyam BPO

World Class Infrastructure for BPO

Satyam BPO’s infrastructure is specifically designed to cater to the unique requirements of BPO operations. It is

• Designed for 24 x 7 operations
• Multiple locations to offer Business Continuity
• State of the art building management, security and power backup systems
• Robust highly reliable network infrastructure with multiple redundancies

Exceptional customer care may be people-driven, but it's also technology-dependent. Satyam BPO is committed to use the best technology, always pushing the boundaries of what's possible today to ensure that our customers stay a step ahead of their competitors.

Technology @ Satyam BPO

At Satyam BPO, we realize that technology is the biggest enabler for us and our customer's business requirements. In order to provide our customers with the best service, we have installed the best technology infrastructure and partnered with some of the biggest names in the IT and telecommunications industry.

Hardware platform at Satyam BPO includes industry standard hardware from Avaya Technologies, Nortel Networks, Cisco Systems, Dell Computers, HP/Compaq and Sun Microsystems to handle high volume of voice and data between the customer and Satyam BPO’s facility.

Salient Points

• International Private Leased Circuits on different sub marine cable systems from different service providers on diversified path
• Multiple DS3 IPLC links in a ring architecture across the WAN
• Adequate connectivity to Internet from different ISPs @ Hyderabad, Bangalore and Chennai
• PRI links connecting to US PSTN for outbound and Tollfree inbound voice communication
• Dedicated T1, E1 Links & MPLS at US and European Union for client connectivity
• Dedicated MPLS links between offshore deliver centers and customer locations in US & European Union
• Global Free phone numbers and US Domestic Toll free numbers

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