Industry-specific Offerings

Healthcare, Insurance and Pharma

The Healthcare, Insurance and Pharma practice at Satyam BPO has been successfully managing and growing relationships with large global clients for the past three years. Our focus towards operational excellence through end-to-end ownership of processes gives our clients the advantage of expanding their offshoring strategy to maximizing benefits.

Satyam BPO offers a wide spectrum of services in the Healthcare, Insurance and Pharma space ranging from simple data entry to high-end complex analytics across the value chain. Besides, our BPO arm has offerings in the Knowledge Process Outsourcing domain, addressing areas such as research and analytics.

Our Expertise in Healthcare and Insurance sector:

Life, Health and P&C

• Claims Administration
• Enrollment and Application Processing
• Agent / producer management services
• Accounting services
• Rule-based underwriting
• Policy Administration & Billing

Customer Contact centers

• Inbound Customer Support
• Benefits Administration
• FNOL / FROI

Integrated Revenue Cycle Management (IT-BPO)

• Data Warehousing & Business
• Intelligence
• Business Process Re-engineering
• Business Office Administration
• Medical Coding & Reviews
• Billing and Collections
• Denial and DNFB Administration
• Management reporting

 Back-office Administration

• Imaging and Data digitization
• Financial Back Office
• IT Helpdesks
• HR and Payroll Back Office

Pharma

• Clinical Data Management
• Safety Narrative & Medical Writing
• Artwork and Pack Management
• Supply Chain and Logistics Support
• Contact Centers – Adverse Events, Product Information
• Drug Safety and Surveillance
• IT Helpdesk
• Telemarketing for OTC products

Compliance Standards

• eSCM –SP Level 4
• HIPAA
• Environment, Health, Safety
• cGxP

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