Current Openings

Position	Description	Location
Sustenance Manager	More than 4 years of experience Experience in call/voice coaching Responsible for improvement in quality metrics for the business like TACRIFT/CCI, communication strategy, quality audit scores Giving strategic direction and enhancing skills of the coaching team Co-ordinate, oversee and ensures the communication bottom quartiles for the business– need based or module based Arrange scheduled or ad hoc trainings for delivered to the agents regularly Make reviews for the coaching team Devises Action Plans along with Ops Managers and Team Managers for improvement in Call Handling and Communication Skills of the Agents	Hyderabad
Engineers/Engineering Managers	APQP engineers, assistant engineers (manufacturing) and managing engineers/project managers Technical engineering positions require a BS or equivalent in a relevant engineering field with at least 24 months of relevant industry experience Project manager positions require a MS degree or equivalent in a relevant field with relevant industry experience (applicants will be considered with a BS degree and significant industry exp. for these positions) Positions are based out of corporate headquarters and subject to long term relocation to various client and office sites throughout the US Please mail resumes to:  Satyam BPO, One Gatehall Drive, Suite 301, Parsippany, NJ  07054 Specify position you are applying for	USA–Parsippany
Voice & Accent Trainers	Excellent written and oral English communication skill Comfortable to work in a people-intensive environment Should have passion for improving a person’s performance Deliver presentations or training using acceptable methods and techniques Ability to gauge trainee’s capability at an individual and group level	Hyderabad
Process Trainers	1-2 years of experience as a Tech Trainer Expertise in hardware, software & networking concepts and knowledge of ISP Experience of working with an International Voice process as a Tech/Semi-Tech Trainer	Hyderabad
Technical Support Associates	Excellent communication skills Internet Savvy Knowledge about ISP would be an added advantage Must be comfortable working in shifts	Hyderabad
Process Engineer (re-engineering/re-structuring)	Daily analysis to identify opportunities on all floor metrics Root cause analysis on issues impacting process performance Prioritize focus on select issues for operation’s team Proactively identify escalations Data analysis and identify trend charts and control charts	Hyderabad
.Net Programmer	1.5 - 2 years of experience (at least 1 year in ASP.Net) Developing intranet applications/tools/workflows as per the organization/process requirement Will be part of the analysis team to capture and document the requirements	Hyderabad
Quality analyst	DSL and Dial-up service capabilities Knowledge about client’s software technologies Knowledge of Frame Relay, ATM, Ethernet, Ipv6, DHCP, PPPoE and DNS Knowledge of Email and associated protocols (SMTP, POP, IMAP) Knowledge of Email client setup (Netscape, Outlook, Outlook Express, etc) Home networking, use of area wireless technologies, wireless home technology, VPN and other rising technologies	Hyderabad
Content executive	Content development, instruction and curriculum designer in aligned to the training and development department Exposure to theories like ‘Bloom’s Taxonomy’ and ‘Gagne’s 9 events’ Experience in Instructor Led Training (ILT) and Web Based Training (WBT) Analyzing competencies, learning outcomes and target learners Structuring content and selecting media Determining online instructional strategies and developing assessment strategies Working with learning management systems	Hyderabad
Voice assessor	2 years experience in a BPO industry with good communication skills and soft skills in customer service Assessment of candidates on their communication skill and score them as per their voice levels	Hyderabad

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