Satyam IMS – Operational Excellence

Working with Satyam IMS, your company should expect to find the highest levels of technical knowledge, sophisticated support facilities and innovative technological solutions. To ensure that this expectation is met, Satyam IMS makes continual investments into our Operational Excellence.

Satyam IMS Center of Excellence – Technical Training Center

1. Launched October 2007
2. Designed to provide Satyam IMS associates with a platform for continuous technological learning
3. Created to ensure that Satyam IMS technical resources represent the most well rounded and highly educated in the industry
4. Large scale investment into lab environments provide real-world, hands on technological training
   

Satyam IMS Global Operations and Management Center – Chennai

1. Launched early 2007
2. 60-seat, 1,000 square foot operations facility built to withstand any man-made or natural disaster
3. Institutional knowledgebase built from historical trending and real-time monitoring data
4. Built to provide remote network and server monitoring capabilities with more stringent SLAs related to uptime than any internal solution

 Satyam IMS Global Packaging Factory

1. Launched late 2006 – the first of its kind in India and at the forefront of the IT services industry
2. Remote facility for loading, supporting and upgrading end user applications
3. Dramatically reduces time to implement enterprise-wide software rollouts
4. Reduces downtime to desktop environments
5. Shared and dedicated resources as per client requirements with optimized cost and better transaction based pricing
6. Automated tools to handle hybrid applications across multiple locations
7. Ensures application standardization and guarantees current versions across the organization
8. Drives cost out of desktop management through automation of processes

 Satyam IMS Data Center Facilities  

1. Multiple world-wide data center facilities
   1. United States: Ohio, New Jersey, Virginia 
   2. India: Hyderabad, Chennai, Bangalore
   3. Asia Pacific: Singapore, Malaysia (Kuala Lumpur) 
2. Built to enable offsite management of customer infrastructure
3. Limited colocation facilities, primarily dedicated hosting support
4. On-demand computing capabilities
5. Application hosting solutions
6. Business Continuity and Disaster Recovery solutions

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