PeopleSoft Solution Offerings: PeopleSoft CRM Competency

Satyam is a leading provider of PeopleSoft CRM consulting in India. The Competency has an impressive track record of providing consulting, implementation, support and upgrade services across North America and APAC. The Competency comprises consultants with expertise in various domains viz., Telecom, Construction, Media etc., and a strong focus on technical work. The team strength has grown to a size of 100 Consultants within a span of 2 years. Oracle has recognized us a preferred Partner for PeopleSoft CRM in APAC region.

Areas of specialization:

• Communication Suite of Solutions for Telecom Industry
• Infosync server and Advance Mobile Solutions (Access through Mobile Devices)
• Business Intelligence and EPM (Enterprise Performance Management)

Special work done:

• Implementation of PeopleSoft CRM 9.0 for a leading telecom company in India
• Turnkey Solution Implementation using PeopleSoft CRM 9.0 for the biggest Telekom service provider in Sri Lanka. Project Highlights include:
• Integration with Provisioning (COMPTEL), Billing (KENAN) and SAP systems
• Implementation of Bill Payment functionality through Partner GUI’s
• Self-Care solution for Individual and corporate customers
• Multi-Channel enabling for in-bound/out-bound communications
• Incentive compensation solution using Oracle 11i EBS
• Integration solution with devices like e-Pad (Digital Signature capturing device) and Document scanner
• Implementing PeopleSoft Multi-channel Interaction module
• Conceptualized, designed and built a POINT OF SALE solution for Telecom vertical implementations
• Implemented CRM Sales & Marketing Solution for Satyam Computer Services with integration to 3rd Party systems like SAP and other homegrown applications. Further implemented Mobile Sales solution as well.

Focus Areas:

• Process Orchestration through BPEL
• Business Analytics and Enterprise Performance Management

Back