Oracle Solution Offerings: Oracle CRM Competency

Satyam was the first company to implement Oracle 11i CRM and was rightly acknowledged by Oracle by awarding the Fastest Adoption of 11i CRM in APAC. Satyam started Oracle CRM Practice with the implementation of CRM 3i in 1999-2000. Subsequently, Satyam went on to implement CRM solutions for various Telecom, Government, Healthcare, Local Government and Financial companies across the Middle East, APAC, Europe and US. The Practice has a strong resource pool with consistent revenue growth across years and now embarking into the new frontiers of enterprise computing through packaged CRM solution framework.

Areas of specialization:

• Comprehensive end-to-end Service Offerings
• CRM Suite of Products viz., Sales and Marketing, Services, Customer Care, Customer Data Hub, and Interaction Center Modules
• CRM Solutions package by verticals (Telecom, Banking, Chamber of Commerce and Automotive (Dealer Management Systems)
• Pre-implementation consulting

Special work done:

• Engaged in large global projects and rollouts
• Successfully implemented campaign management solution for a telecom company in Bahrain
• Fastest implementation of Telecom Solution in Middle East
• Implemented Dealer Management Solution for Automotive industry
• Implemented Customer Data Hub, Customer Support and BPEL suite and integrated CRM with back office systems at a UK county
• First to implement Oracle CRM Call Center in APAC and Marketing Online in Middle East
• First to implement Oracle CRM in countries like India and Thailand
• Successfully Implemented CRM solution for Bharti Telecom, one of the largest telecom vendors in India.

Focus Areas:

• CRM Features and Enhancements in R12
• Customer Data Hub
• Integration solutions involving Oracle BPEL
• CRM Solution framework for Local Government.
• Solution Architecting and CRM Consulting
• Vertical-based solution designs