Strategic Sourcing Consulting

Mission

We enable organizations to address critical success factors in forming, managing and continuously improving sourcing relationships by developing and implementing processes which address each stage of the sourcing lifecycle.

Service Offerings

Sourcing Advisory Services

Sourcing Advisory Services address the critical success factors of each stage of the sourcing lifecycle.

• Sourcing strategy development
• Vendor evaluation and selection
• Service level development
• Transition management
• Relationship assessment & enhancement

ODC Advisory Services

ODC Advisory Services enables organizations to address key challenges and maximize benefits from ODC initiatives.

1. Developing Business case on ‘build’ vs ‘buy’
2. IT applications portfolio analysis
3. Location Analysis
4. Selecting right outsourcing partner
5. Transition management office
6. Defining and managing SLA’s and contracts
7. Managing ODC performance (Captive/Vendor)
8. Handling change management and knowledge transfer

Sourcing Management Office (SMO™)

• SMO is a process solution to manage in a multi-sourced environment with well defined governance structure, procedures, guidelines, tools and templates.  The SMO framework provides guidance for executing all sourcing related activities.
• Sourcing Management Office (SMO™):
• is a distinct entity within the organization that is agile and responsive to market forces 
• conducts sourcing relationships with internal and external entities
• is responsible for centralizing the acquisition, integration and coordination of needed resources
• is enabled by a standard process framework which facilitates institutionalization of sourcing best practices

eSCM-CLSM Consulting

eSCM-CL (eSourcing Capability Model for Client Organizations) authored by the Carnegie Mellon University, is the industry best practice model for client organizations to address the challenges in sourcing.

Satyam follows a proprietary 6D™ Methodology for eSCM-CL implementation

Value Proposition

Our Differentiator

1. Proprietary consulting methodologies like SMO™ based sourcing governance architecture.
2. Consultants with extensive knowledge of sourcing best practices and  trained in various industry recognized sourcing process improvement models like the eSCM - CL, and eSCM – SP.
3. Thought Leadership: Founding member of the consortium, ITsqc, at Carnegie Mellon University, USA, for developing the eSCM - the emerging de-facto standard for sourcing.

Value Delivered

1. Visibility and management control over the sourcing life-cycle.
2. Risk identification and mitigation plan to avoid failure in advance stage.
3. Integration of external resources with internal capabilities thus achieving business objectives.
4. Sourcing Governance structure to align sourcing activities across the organization.
5. Vendor performance management through well defined critical metrics.

Clients

Case Illustrations

Civil Aviation Authority of Singapore (CAAS) is a statutory board under the Ministry of  Transport and represents the government in negotiation of air services agreements  and  advises on aviation related matters. The CAAS-IS (Information System) Division cater to the IT needs of all divisions across CAAS and is responsible for sourcing of  IT Contract.

Challenges faced by the Client

• Inconsistent management of contract performance and IT vendor relationships
• Absence of clearly defined roles and responsibilities of sourcing stakeholders
• Inability to maximize value and minimize risks from sourcing initiatives
• Lack of visibility into vendor delivery & management processes
• Inconsistent processes for vendor selection

Satyam’s Solution

Establishment of Sourcing Management Office (SMO) for effective sourcing initiation, establishment, relationship and enhancement management

Value Delivered to the Client

• Satyam optimized value delivered by sourcing IT services through institutionalization of processes that:
• ensured alignment of IT sourcing decisions to organization’s business need and IT strategy
• enables effective, establishment, management and enhancement of IT sourcing contracts
•  The SMO initiative aims to provide:
• Improved management control through IT sourcing cycle
• Enable effective leveraging of IT capabilities
• Optimize the value of sourced services
• Continuously improve vendor relationships

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