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Service Transformation Consulting
Enterprises the world over are gradually waking up to the importance of support functions.
With some of the obvious levers of competitive advantage (e.g. product or technology advantage) becoming less obvious, organizations are beginning to refocus attention on some assets forgotten for long: their support functions. Senior management of enterprises and heads of support functions consistently agree for the need to evolve their support functions through the cycle of Blamed for everythingàTrusted service provideràBusiness advantage.
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Satyam’s Service Transformation Consulting Practice works with enterprise support functions like HR, Finance, Purchase and Information Technology to support their transformation to trusted service delivery organizations and to providers of critical business advantage.
The practice is organized to address two distinct areas within an enterprise
IT Service Management consulting enables clients bring significant and sustainable improvement in the provision of IT services.
These services enable support functions to bring significant improvement in their performance of through a combination of consolidation, process reengineering, outsourcing and process improvement
Together these practices will enable the Chief Operations Officer to address his key concerns of cost, reliable services and delighted internal stake holders
Case Illustrations
The Client
A large not for profit organization with world wide presence
Business Problem
High cost of administrative support at the multiple administrative locations
Our solution
- Conceptualized a shared services organization to deliver administrative services
- Designed the centre including organization, governance, services, service catalogue, delivery methodology etc
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Case Illustrations
The Client
The Head of IT of a large bank in the Middle East
Business Problem
Business dissatisfaction with performance of IT
Audit observations about IT controls
Our solution
- Envisioned a future state of the IT organization with key stakeholders
- Developed a road map to achieve desired end state
- Developed internal capabilities
- Deployed tooling capabilities to support re-engineered process
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Support functions in an organizational context include processes and services required to support the core business process of an organization. These include services ranging from IT ,Human resources, finance etc.
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