IT Value Management – Governance

Mission:

IT Governance consulting enables IT functions to achieve dynamic, adaptive and agile management of IT Resources and Investments leveraging industry best practices.

Service Offerings

COBIT Services for Holistic IT Management & Governance

1. IT Process Health Check
2. IT Governance Process Definition
3. IT Governance Process Implementation
4. User & Executive Training

EITVM Services for Value Delivery in IT Management & Governance

1. Investment & Business Case Management
2. Portfolio Rationalization & Management
3. Business Governance Office Implementation
4. User & Executive Training

ITGO Services for Operationalizing IT Management & Governance

• IT Governance Office Readiness Assessment
• IT Governance Office Process Definition
• IT Governance Office Implementation
• User & Executive Training

Methodology and Framework

Satyam’s IT Governance Practice helps organizations to organize and use process and technology in managing their IT Governance. The service is delivered using a proven process deployment methodology that includes,

• Proprietary Assessment Tools
• Standard Process set
• Provision of IT Governance Structures
• Organizational Change Management
• Project Oriented Approach
• Seamless Integration

SATYAM’S Value proposition and Assets

Provides a Business Focus to enable alignment

Value Proposition

• Provides a Business Focus to enable alignment between business and IT Objectives
• Defines a consistent set of best practices and standards independent of technologies, thereby building capabilities to deliver
• Develops organizational structures that facilitate the implementation of strategy and goals.
• Enables realization of benefits by getting IT done the right way and getting it done well
• Helps meet regulatory requirements and build a unified compliance program
• Measures IT performance and cascading down into the enterprise to achieve the IT Goals.
• Facilitates automation for process consistency and measure of key performance indicators

	Project Management Best Practices and Evaluation – guided by PMBOK, PRINCE2, CMMI-PM, OPM3, and P3M3 models.
	CHECKIT COBIT based IT governance framework  gap assessment tool.
	Enterprise IT Value Management – guided by COBIT, VALIT, EVM and Portfolio Management Practice Standards.

Case Illustrations

UN Organization -IT Governance Transformation (A Unique combination of COBIT, ITIL & Mercury IT Governance Tool)

Challenges

The client is an IT services wing of an UN organization. In an effort to better manage and control the IT functions the following are the challenges that are being confronted by the IT Services wing.

1. Mismatch between organization demands of IT and what was being provided
2. Lack of predictability in providing IT related service
3. Disorganized processes without governance mechanisms
4. Manual procedures leading to increased response times & latency

Solution Provided

1. COBIT is used at the highest level of IT governance, providing an overall IT process control framework.
2. ITIL specific practices and standards supplements COBIT by defining a comprehensive set of service management processes covering areas of service delivery and support.
3. Mercury IT Governance Tool helps translate the COBIT and ITIL processes from a state of defined, to managed and controlled set of processes through process automation

Benefits

• Supported by consistent monitoring and identification appropriate action to refine the processes has increased the Performance efficiency and effectiveness of IT
• Minimized gaps and overlaps in responsibility with Effective alignment of stakeholder roles with the process tasks.
• Satisfaction quotient of end-users receiving the IT services has improved from 3 to  8 on scale of 10

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