Solution Labs
Mahindra Satyam has collaborated with its Strategic Partners to
set up solution labs that offer a “near live“ deployment
experience. These labs are used for joint solution development and
creation of assets to improve customer solutions.
Mahindra Satyam has set up dedicated lab facilities for developing solutions
in CRM/Billing Integration/ Management. There are two full-fledged
labs running the Kenan Billing System from Converse and the Infranet
Billing System from Portal. These systems are pre-integrated with PeopleSoft
CRM as well as Siebel CRM in the lab environment.
Apart from providing a “live”environment for development
of adaptors and other assets on the CRM/Billing systems, these labs
provide full-fledged test and training environments.
A dedicated lab facility for Service Assurance / Network Management
Solutions, this showcases the following solutions:
- Development of a Network Management Solution using NETeXPERT Fault
Management and other third party systems that create the Assurance
and Network Management ecosystem
- Building assets on top of NETeXPERT to perform correlation of
network fault and performance events with SLA and contracts systems
The labs are being used extensively for hands–on training as
well as for testing product updates in an “almost–live”environment
before software updates are shipped to customer worldwide.
Mahindra Satyam is setting up a dedicated lab to showcase an end-to-end analytics
solution and derived metrics that target some of the problems faced
by today’s telcos.
Solution Lab partners include Actix and Agilent who are working with
Mahindra Satyam to create an appropriate data layer from which meaningful metrics
can be extracted using partner solutions. The focus areas of the Lab
currently are:
- Derived analytics for MMR-CDR Correlation
- Derived analytics from NMS data store
- Customer Management reports and dashboards
Mahindra Satyam has partnered with Microsoft to build the next generation platform
solution, and is currently working on the joint development of services
portal components. Some of the activities undertaken in this initiative
are:
- Web Services based IP Portal
- Web based rules and policies for 3rd party applications
- Convergent IP OSS/Subscription Platform
