The rapid deployment of IT systems in the last decade has left Telcos with a baffling array of data and metrics from multiple systems, with the result that potential decision-impacting information is often buried under reams of data.
To leverage data in a timely fashion, the Telecom Analytics group at Satyam offers a comprehensive data warehousing and business intelligence solution. With the acquisition of Knowledge Dynamics, the leading innovator in the field of telecom analytics, Satyam offers a complete framework – iDecisions – which provides a meaningful structure to data extracted from third party systems.
The framework offers both base and derived metrics tapping data stores from CRM/Billing systems, Product Catalogue and OE, Network Management Systems and NE (Network equipment), Supply chain management and Human Resource management systems
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