BPO Services

Nipuna Services Limited, the BPO arm of Satyam, has a focused approach to the Semiconductor ancillary industry. Our ROI-driven global outsourcing solutions are designed to integrate with your internal operations and work seamlessly across regions and continents, providing you a one-stop shop for all your business outsourcing needs

Service Desk Management: We manage more than 22 million minutes of talk time a year with an extremely high First Call Resolution rate. Over 1400 associates are deployed currently in various processes that range from vanilla Level 1 technical support to high-end service desks which serve as a single point of contact to customers and employees.

Human Resource Outsourcing: Multiple partnerships across the globe help to deliver universal solutions in Payroll Processing, Benefits Administration, T&E, Hiring and Relocation as well as Performance Management.

F&A: End-to-end solutions in Accounts Payables, Receivables, Financial Accounting, Reporting and Asset Management. Our services are structured to customize the experience of your vendors, customers and employees and catalyze better vendor management, financial accuracy and transparency.

Procurement & Spend Analytics: Using sophisticated tools and expertise of our highly experienced commodity experts, we are able to rationalize your spend on indirect goods through intelligent routing to purchases through the niche vendors.

Knowledge Processing Services: Business changing insights into your industry through our expertise in high-end research and analytics. We help you forecast demand by analyzing the broader industry landscapes & end-consumer demand for your customer's goods and Competitive intelligence solutions for intelligent information on what competitors are doing.

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