Service Offerings

e-Strategy and e-Business Implementation
Non-profits can leverage the Internet through proper planning and implementation. Our e-Strategy service offers a roadmap for non-profits and provides detailed plans. Additionally, we can help them implement their Web strategies into an eBusiness model.

Constituent Relationship Management
Managing relationships among various non-profit constituencies, such as donors, sponsors, volunteers, etc., is very important for the health of the organization. This service helps non-profits handle enrollment, retention, and communication relating to donors and volunteers. The solution leverages our expertise in CRM implementation and customization.

Funds Management
Non-profits need a robust mechanism to manage their money—from the time they receive it until it is spent on beneficiaries, as cash, or in kind. Our funds management service helps non-profits manage the inflow and spending of money, effectively and efficiently, reducing the cost of operations. It also helps non-profits generate reports in formats that comply with governmental regulations.

Enterprise Applications
The back-office operations of non-profits, such as payroll processing, procurement etc., can be automated using standard ERP implementations. This service leverages our alliances and implementation expertise with various large and mid-size ERP vendors.

Document and Knowledge Management Solutions
With the operations of most non-profits becoming transnational, a diverse and large team is often involved in project execution. These teams sometimes combine donors, beneficiaries, and volunteers across locations, breaking down traditional office walls. Conventional, paper-centric business practices are time-consuming and inefficient when faced with the plethora of documents to be created, maintained, and published—many of which are mandated by law. Our document and knowledge management service helps minimize paperwork, and enables staff to communicate, collaborate, and achieve success in a “virtual organization” model.

Shared Services and Managed Services Consulting
With increased impetus on operational efficiency, non-profits are examining their business processes. Many are finding that a shared services model or outsourcing approach would be best. This service helps non-profits identify processes fit for shared services or outsourcing, and reorganizes operations to reduce costs. It also helps identify potential outsourcing partners, establish service level agreements, and manage the transition.

Infrastructure Management Services
Managing complex and continuously growing infrastructures can be daunting for a non-profit. It can also be expensive, since it will require hiring IT professionals. We help such organizations reduce IT management overhead by assuming complete responsibility for the IT infrastructure. From network and systems administration, IT help desks, data center services to managed hosting, Satyam offers a wide portfolio of outsourced Infrastructure Management Services.