Delivery Model

Delivering the Best ROI
Satyam BPO is committed to building on the foundation of the Satyam’s heritage of Delivery Excellence. With our highly scalable, globally networked secure offshore computing and physical infrastructure facilities, combined with the unique onsite, offsite, offshore and nearshore delivery models, we deliver the best possible ROI to our clients. Our proven track record differentiates us from other outsourcing vendors.

Available, Scalable, Secure
We understand your business and build strong working relationships that deliver measurable business value. Our unique engagement models, coupled with a competitive pricing structure and best-in-class methodologies, do not just cut costs but drive value into the enterprise, right from day one. Quality commitments and innovative thinking are inherent to all our client engagements.

SMART Transition Methodology
Satyam BPO’s proven transition methodology — SMART (Specify, Measure, Adapt, Review and Track) — enables smooth flow of operations.      

State-of-the-art Infrastructure
Satyam BPO features state-of-the-art networking and computing hardware and software along with connectivity to ensure uninterrupted services for your businesses.      

Business Continuity and Disaster Recovery
At Satyam BPO, we firmly believe that the best way to handle a crisis is not to have one in the first place.       

Security
The Security Policy of Satyam BPO ensures that all Information Security Management requirements are recognized and are consistent. Satyam BPO is working its way towards being an ISO 27001-certified company through its robust ISMS (Information Security Management System). It has developed its ISMS to confirm to ISO 27001 - the most widely recognized information security standard in the world. The ISMS manages sensitive and vital corporate, customer information in addition to ensuring its confidentiality, integrity and availability. The adoption of ISMS reflects our strong commitment in ensuring that the people, process and technology are secure.

Commitment towards Information Security
The following facts reflect Satyam BPO’s commitment towards managing information security.

• Formation of dedicated information security as well as risk management teams
• Engagement of professional consultants for information security expertise
• Close monitoring of the overall information security roadmaps
• Vision to benchmark the organizational information security practice by getting ISO 27001-certified
• The in-house Information security team - ISG (Information Security Group) has a dedicated network security team and a Chief Information Security Officer (CISO) to lead security initiatives. Satyam BPO’s Information Security Policy covers ten areas of information security controls:
• Security Policy
• Security Organization
• Asset Classification and Control
• Personnel Security
• Physical and Environmental Security
• IT Operations Management
• Access Control
• Systems Development and Maintenance
• Business Continuity Management
• Compliance

Security Configuration Standards – Networks, OS & Applications
The organization-wide security configuration standards are covered under the procedure / policy “Meeting Security Requirements” and “Managing Security for Technology related infrastructure.” However, due to the nature of ITES business, which is client- / process-driven, the configuration standards are further mapped to the client requirement for respective engagements. Documentation for the same is prepared and made available through the final technology document for every respective engagement.

Physical Security

Access Cards
Our BPO’s delivery area has an additional security layer with swipe card-based restricted entry for associates. This ensures that unauthorized people have no access to the delivery area. Highly secured zones in Satyam BPO are further protected with a combination of access cards plus biometric devices.

Building Security Systems
We have tight security round-the-clock and access to the building is restricted to authorized associates. All physical entry and exit points are manned by trained security personnel. The presence of security personnel is mandated at the campus entry / exit points (controlled by the building management) as well as at the Satyam BPO (controlled by Satyam BPO’s management)

Associate Level
Restricted and need-based access based on roles which are reviewed periodically. Above all, the attitude of the people we recruit is tested through psychometric tests. Confidentiality contracts and non-disclosure agreements are signed with each associate and background checks are done. Strict norms, for information storage and disposal of data - both electronic and physical - are mandatory.

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