State-of-the-art Infrastructure

Satyam BPO’s infrastructure is specifically designed to capture the unique requirements of BPO operations 24x7. It has:

• Multiple locations to offer Disaster Recovery and Business Continuity
• State-of-the-art building management, security and power backup systems
• Robust highly reliable network infrastructure with multiple redundancies

Technically Speaking, We're leading the Way

Exceptional customer care may be people-driven, but it's also technology-dependent. That's why we are committed to using the best technology, always pushing the boundaries of what's possible today to ensure that you stay a step ahead of your competitors. And while we're always creating something new, we're not new to creating it.

Security of the highest order

We are committed to respecting, protecting and safeguarding the privacy and confidentiality of data entrusted to us by our customers. To ensure data security, we have developed an information security policy and data privacy policy that also takes into account the safeguards and controls required to be adhered to by Satyam BPO. In addition, we have implemented a rigorous set of standard operating procedures designed to provide our clients with the requisite privacy and security necessary to achieve the trust and confidence of our clients.

We have institutionalized a corporate information security policy. The adoption of ISMS (Information Security Management System) is a strategic decision for the organization depicting its commitment in creating a security culture in its people, process and technology.

Our Information Security at multiple levels, includes:

• Physical Security
• Building Security Systems: Satyam BPO has tight security round-the-clock and access to the building is restricted to authorized associates only.

• Access Cards: Our delivery area has an additional security layer with swipe-card based restricted entry for associates.

• Biometric Access: Satyam BPO’s sensitive areas (such as the Server Room, Data Storage Room etc.) are highly secured by leveraging Biometric Access that restricts entry for authorized associates only.

• System/Network Level
• LAN: Satyam BPO’s Local Area Network is designed to provide logical separation for each customer, or even various projects of the same customer, if required. Need-based access for permissions and authorizations, with adequate firewall and archival facilities, is ensured.
• Passwords and Restricted Access: We feature password-protected network and telecommunications access, with access to internet and e-mail restricted through a network firewall and use of proxy server

• Client/Project Level
  • Data Security between clients is ensured through dedicated /separate areas for different clients, restricted physical as well as network access and LAN separation for each client. Each client has a secure LAN and access is carefully controlled by multiple levels of security.
• Associate Level
  • Restricted and need-based access, based on roles which are reviewed periodically. More importantly, the attitude of the people we recruit are tested through psychometric tests. Confidentiality contracts and non-disclosure agreements are signed with each Associate and background checks are run on them.

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