Service Offerings
Satyam BPO’s integrated outsourcing services have transformed customers into agile business powerhouses with enhanced profitability, performance and return on assets.
Leveraging best practices gleaned from over two decades of Satyam’s experience, Satyam BPO offers an array of innovative service offerings that deliver measurable business value to customers. This not only helped us differentiate ourselves from other outsourcing vendors, but also made us the ‘partner of choice’ for globally-leading companies, for their outsourcing needs.
Organizational management, People,Business operation,Technology, Knowledge management
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Opportunity Identification |
Due Diligence |
Transition |
Steady state Operation |
We have tool kits for effective and structured deployment across each stage |
- Understand business objectives
- Analysis of functional areas to be outsourced & scoping
- Culture, change and regulatory analysis
- Business case and roadmap to offshore business processes with timelines
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- People, process, and technology due diligence
- Culture assessment
- Legal, tax, and regulatory analysis
- Business case development
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- Start up
- Knowledge transfer
- Prototype
- Steady state
- Finalize service level agreements (slas)
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- Monitoring performance against slas
- Validating performance against benchmarks
- Improve operating efficiency
- Client benefit realization, tracking, and benchmarking to business case
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Governance structure |
Risk-management
- A value scorecard outlining key performance indicators that identify and monitor risk, and client service levels
- Facilitates the measurement of progress of critical success factors during integration (client satisfaction, personnel satisfaction, operational & technology efficiency, financial performance, etc.)
Program management office
- A central program management entity that coordinates the activities of key stakeholders
- Facilitates project tracking and reporting, issues management, knowledge management, and program communication support
- An approach that maximizes speed, focus and accountability
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Satyam BPO brings an integrated and proven approach to outsourcing
– from opportunity identification to steady state operations |
